Design Thinking for the Emergency Room Experience: A WORKSHOP
I recruited people with emergency room experiences who were willing to talk to Mary Wharmby and come in for the workshop to be the personas. 3 of them had the most appropriate stories, so we divided the workshop into 6 teams working with 3 personas in pairs.
Design: Product and Process Process
Since there were designers, sales people, marketers, and engineers in the workshop, Mary broke down what design is and how more organizations are finally starting to value it.